This isn't a slide deck. It's a working AI agent that handles appointment scheduling, billing questions, MyChart support, location finding, and patient services for Catholic Health's patients across Western New York.
Ask it anything about scheduling appointments, paying bills, accessing MyChart, finding a hospital or doctor, or visitor policies. It has real knowledge, real workflows, and real guardrails.
Built around real patient scenarios that Catholic Health's support team handles every day.
Guides patients through scheduling, rescheduling, or canceling appointments across all six hospitals and 75+ locations. Recommends MyChart or connects with scheduling lines.
Explains bills, walks through payment options and plans, verifies insurance acceptance, and guides patients to Catholic Health's Financial Assistance Program.
Helps patients sign up, reset passwords, navigate features, and access CH Care OnDemand for virtual visits with average wait times under 15 minutes.
Directs patients to the nearest hospital, specialist, lab, imaging center, or home care service across Catholic Health's Western New York network.
Answers questions about visiting hours, parking, patient rights, spiritual care, interpreter services, and how to file complaints or provide feedback.
Detects medical emergencies and directs to 911, refuses to provide medical advice or diagnoses, and protects patient privacy in compliance with HIPAA.
This demo was built from scratch for Catholic Health. Real logic for real scenarios.
Pulled Catholic Health's hospital details, services, billing policies, MyChart guides, and patient resources into the AI's knowledge base.
Created patient-specific workflows for scheduling, billing, portal support, provider finding, and visitor services.
Built safety checks for medical emergencies, clinical boundaries, and PHI protection to keep patients safe.
Ran 250 simulated patient conversations across happy paths, edge cases, and adversarial scenarios at ~83% pass rate.
Connected to your actual patient data. Handling your real support volume. This sandbox is just the start.
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